Monday, July 21, 2008

Telstra WTF?

This is the reply I get from Telstra this time, no shit. Verbatim.

I don't understand it, it does not make any sense. I think they must use bots that pick random english phrases out of a database and send pointless messages like this to save having real people there.

Dear Rolf S*******,

Thank you for your email dated 20/7/08 regarding your concern.

We apologise for the inconvenience this may have caused you. Please be informed that for
your account to be addressed. If you require immediate assistance and wish to Contact
Telstra Mobile whilst you are roaming on an overseas network, you can do so by calling +61 2
9396 1193 or +61 439 125 109, which is a 22.57 cent call from any Telstra mobile. This
charge does not attract GST as the call originates from outside of Australia.

You are also able to book a reverse charge call through the international operator. The
number to book for Telstra Customer Service is 617 3336 6252.

Please do not hesitate to contact us via if you require further information
or assistance.

Thank you for choosing Telstra online.

Yours sincerely,
Paola d315250
Telstra Representative
The contents of this email are strictly confidential. If you are not the intended recipient,
any use, disclosure or copying of this email
(including any attachments) is unauthorised and prohibited. If you have received this email
in error, please notify Telstra immediately by return email and then delete the message from
your system.
Telstra Corporation Limited, ACN 051 775 556, ABN 33 051 775 556

Telstra is committed to providing you with the highest levels of customer service, including
protecting your privacy. Telstra is bound by the Commonwealth Privacy Act 1988, which sets
out a number of principles concerning the protection of your personal information.
To view our Privacy Statement, please visit

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1 comment:

Rolf S said...

So I call the number that Telstra give me and spend 10mins in an automated menu system being told useless recorded stuff I don't care about before I give up and call the other number only to be told that they cannot help unless I call from my Telstra mobile that does not work. Idiots.